Privacy Policy

Hawk Rent A Car (M) SDN BHD Privacy Policy

Hawk Rent A Car (M) SDN BHD (HAWK) respects your right to personal data protection and privacy. This document (‘Policy’) explains HAWK’s privacy policy, prepared and implemented in compliance with the Personal Data Protection Act 2010 (‘Act’), including all its modification thereto.

This Policy applies to all personal data collected by HAWK in rendering HAWK’s services such as the booking a car or  the usage of any of HAWK’s platform Services, the purchase of HAWK’s products and any other services that HAWK may render from time to time. “Personal data” means any information relating to an identifiable individual which is collected and further processed by HAWK in order to provide HAWK’s services. Examples of personal data are names, addresses, contact details, etc.

Collection of Personal Data

HAWK collects your personal data for the following purposes:

  1. Car Rental Booking
  2. Maintenance and/or operation of your fleet
  3. To process any financial transactions;
  4. Maintenance and Administration of customer’s accounts;
  5. To conduct any research or analysis;
  6. For the administration of any contest that HAWK may organize from time to time;
  7. To improve on website marketing efforts;
  8. Receiving and dealing with customers’ enquiries and/or complaints by third parties;
  9. Obtaining your feedback on our services;
  10. General record keeping in the course of HAWK’s operations; and
  11. To inform you on our latest promotion and activities.

Unless stated otherwise, the personal data required is obligatory to be provided by you. Should you fail to provide such obligatory personal data, HAWK will be unable to process your request for services and/or assist you in providing the service(s) you requested.

HAWK may also use your personal data to inform you of updates from HAWK which may include price promotions, new services or products, customer satisfaction surveys, etc.

HAWK collects personal data directly from you and/or from HAWK’s appointed resellers, third parties, any web services, purchase, interaction or any other activities that you may have conducted with HAWK.

Security and Retention of Personal Data

HAWK implements security measures to protect your personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. Such security measures include technical protection of HAWK’s system, training of HAWK staff and the implementation of information security management system (ISMS) policies under ISO 27001:2013.

HAWK’s ISMS Security Policy is to protect the confidentiality, integrity and availability of HAWK’s critical information, processing facilities and services which includes your personal data.

Disclosure of Personal Data

HAWK may disclose your personal data to our duly appointed business partners that assist HAWK to provide you with HAWK services such as:

 HAWK will ensure that any appointed business partners shall only use and process your personal data for the purpose(s) it was collected for and by HAWK, and adopt appropriate technical and organisational security measures when processing your personal data.

Other than for the above purposes and for such other purposes as may be required by law, HAWK will not disclose, sell, trade or rent your personal information to any other third party unless your prior consent has been obtained.

Access to Personal Data

HAWK is committed to processing your personal data within the ambit of the Act. Subject to the provisions of the Act, you have the right to access your personal data and/or correct your personal data with HAWK should you believe the personal data provided to HAWK is incorrect, inaccurate or incomplete. Should you wish to access and/or correct your personal data retained by HAWK, kindly contact HAWK at msiahawk@hawkrentacar.com.my

Right of Review

HAWK reserves the right to review and amend this Policy from time to time.