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Terms & Conditions


Rates Inclusive of:

Rates Exclude:

Terms and Conditions

1. STANDARD RENTAL QUALIFICATION

The Hirer must meet the standard car hire rental agreement terms and conditions. Minimum of age must be 23 years and above with a valid local or International driving license. Failure to meet the standard terms and conditions of a rental will result in refusal of rental. The hirer will be bound by the laws governing the Hire of the vehicle and any contravention of local laws will result in fines by the authorities concerned to the hirer.

2. VEHICLE MAKE AND MODEL

Vehicle makes and models are correct at the time of publishing. The company reserves the right to vary the make and model of the vehicle but will make every effort to honor specific car model requests. Bookings will only be confirmed by group and not by vehicle type. All vehicles are air conditioned and fitted with radio / CD. Cars may be collected from any Hawk rental station and may be returned to another Hawk rental station within Peninsular Malaysia, please refer to “Inter City” charges in clause 15.

3. DISCOUNT / REBATES

No further discount or deductions will be entertained on these rates under any circumstances.  

4. INSURANCE

Rates include coverage of RM3 million for third party damage, unlimited for third party death or bodily injury. The hirer is obliged to promptly report any accident, theft or vandalism involving the hired vehicle to a Hawk Office and a police report lodged pertaining to the accident within 24 hours. Failure to comply with the above requirement will void all liability protection for damages, and the Hirer may be charged the full cost of damages incurred on the vehicle.

i. INSURANCE EXCESS on the vehicle  are as given below:-

The rental rate is exclusive of Collision Damage Waiver (CDW) and take note that upon purchase of Collision Damage Waiver (CDW) the Insurance Excess is reduced to the amount as shown below:-

GROUPS

 CDW PER DAY 

 NON WAIVEABLE EXCESS AMOUNT

  (WITHOUT PURCHASE CDW)

REDUCED NON WAIVABLE EXCESS

UPON ACCEPTANCE OF CDW

A to D

 RM 15.00            RM 2,500.00

              RM 1,800.00

E RM 15.00            RM 3,500.00                RM 2,500.00

F / G

RM 18.00            RM 4,500.00

               RM 3,000.00

 J

 RM 22.00            RM 5,200.00

                RM 3,800.00

K  RM 25.00            RM 6,500.00                  RM 4,500.00
L  RM 25.00            RM 7,500.00                  RM 5,000.00

 

Acceptation of CDW by the Hirer will limit the Hirer’s responsibility to the above reduced NON WAIVABLE EXCESS (“NWE”). However, if the accident was a “Single Accident” defined as no third party being involved, the nature of the accident needs to be determined and the hirer will be notified accordingly on his / her liability. In the event of the Hirer being found to be under the influence of alcohol or any intoxicating substance, all damage cost incurred will be the full responsibility of the Hirer including loss of use.

Theft Protection

Theft of the vehicle is covered under Collision Damage Waiver (CDW).Therefore, in the event of theft, the hirer is firstly responsible to lodge a Police Report within 24 hours and the Hirer will be responsible for the excess amount as indicated for the specific model rented. 

*Theft Protection covers only theft of the whole car, the keys must be returned to the station.

ii. SUPER COLLISION DAMAGE WAIVER (“SCDW”)

Should the hirer want a further reduction of the INSURANCE EXCESS / NWE, the hirer can purchase of “SCDW” (Super Collision Damage Waiver).The condition is “SCDW” can only be purchased , upon acceptance of CDW in the rate) which reduce the INSURANCE EXCESS , subject to the payment of SCDW rates per day :-

GROUPS

SCDW RATE PER DAY        

REDUCED NON WAIVEABLE EXCESS UPON ACCEPTANCE OF CDW

REDUCED NON WAIVABLE EXCESS UPON ACCEPTANCE OF SCDW

A to D

RM35.00

 RM 1,800.00

 RM 900.00

E RM 65.00 RM 2,500.00  RM 1,250.00

F / G

RM65.00

RM 3,000.00

 RM 1,500.00

J

 RM75.00

RM 3,800.00

RM 1,900.00

K RM 95.00  RM 4,500.00 RM  2,250.00
L RM 120.00 RM 5,000.00 RM  2,500.00

Note: - Zero excess is NOT AVAILABLE

Missing items or accessories are NOT PROTECTED by our insurance or by purchase of CDW and / or SCDW, & will be the responsibility of the Hirer, i.e. Radio / CD, Hubcaps, CD Equipment, Tools or any other accessory fitted on the vehicle.  

iii. PERSONAL ACCIDENT INSURANCE (“PAI”)

PERSONAL ACCIDENT INSURANCE (PAI - Provides coverage of RM160,000.00 ( 5 PASSENGERS FOR A SALON VEHICLE AND 7 PASSENGERS FOR A MPV VEHICLE ) and the rate is as follows :-

GROUPS

RATES PER DAY

RATES PER WEEK / MONTH

 A to E

RM 8.00

RM 56.00 / RM 100.00

 F to G

RM12.00

RM 84.00 / RM 180.00

J

 RM15.00

RM105.00 / RM 250.00

K to L  RM 18.00 RM 126.00 / RM 350.00 

 

The coverage is extended for injuries sustained inside or outside the vehicle, during the agreed period of the hire, for the Hirer. The Cover is for the Hirer and a maximum of 5 (five) passengers for saloon vehicles and 7 (seven) passengers for MPV’s.

Protection is only valid for the agreed period of Hire as indicated on the rental agreement. Any extension of rental must be authorized by Hawk, and noted on the rental agreement, failing which the “PAI” cover will not be valid.

5. EXCESS HOURS

The rental rates are charged on a 24 hours basis. Should the rental at the time of return, incur excess hours, a pro-rated charge will be applicable. Returning after the 5thhour will incur the client an additional day’s charge. Per additional hour is based on the daily applicable rate divided by 5.

6. EXCESS DAYS / EXTENSION OF RENTAL

The extension or “Excess day” will apply if the hirer wants to extend the rental period from the original booking advice. Should the Hirer wish to extend, it is important that the renting station be advised immediately and the required additional rental deposit paid, so that the insurance cover is extended to cover the additional days. Failure to do so may mean that the Hirer is driving the vehicle without any insurance coverage and is in effect unauthorized to be in possession of the vehicle. Hawk reserves the right to repossess the vehicle from the Hirer without any notice given to the Hirer.

7. REPLACEMENT VEHICLE

HAWK guarantees a replacement vehicle should the need arise, of similar engine capacity from the nearest rental station, within a period of 1 hour of any Hawk Station and within 2-3 hours if the vehicles is at a Non Hawk City or Town, depending on distance and time of the day.

8. REFUELING SERVICE

A refueling service surcharge RM15.00 will be levied for vehicles returning with less gasoline than when originally rented out. All vehicles are rented with a full tank and should be returned with a full tank. Only unleaded gasoline must be used. (RON 95)

9.DRIVER’S LICENCE AND AGE

The Hirer and any additional driver must be a minimum of 23 years of age, with a valid driving licence (an International driving permit / license is preferred) which is at least 2 years in force, recognized and valid within Malaysia. The company reserves the right to decline rental to any person who is deemed physically unfit to drive.

10. PARKING AND TRAFFIC FINES

All parking fees and traffic fines will be the responsibility of the Hirer. By signing the Rental Agreement and the traffic and / or parking fines / summons form, the Hirer agrees to accept all charges pertaining to traffic and / or parking fines / summons. [Charges invoiced or directed to a credit card for traffic fines / summons will include a RM20.00 administrative fee].

11. BABY SEAT / INFANT SEAT / CHILD SEAT / BOOSTER SEAT

Baby seats are available on request and such request must be made at the time of confirming the reservation. A surcharge of RM15.00 per day or a maximum charge of RM 90.00 per rental. (Tax applicable).

12. ROOFTOP LUGGAGE CARRIER

Rooftop Luggage Carrier is available for rental at RM 80.00 per rental.Loss or damage to this equipment will incur the full cost of replacement.(Tax applies).

13.RESERVATIONS

All bookings to be directed to the reservations department of Hawk Head Quarters to Reservation Department at reservations@hawkrentacar.com.my.Last minute bookings are subject to vehicle availability and rates will apply according to the most available make or model.

Each reservation MUST contain the following: -

       • Renter’s first name / Last Name / Residential Address in full / Contact Number / Email Address

       • Driving License No / Place of Issue / Expiry date

       • Date and Time of pick up

       • Location of pick up (if airport, please provide flight number and arrival time)

       • Car category / Group

       • City of return

       • Date / Time of return

       • Additional Remarks / Additional Driver’s Name (if any) / license details

       • Sender’s Name / Date / Dept / Email Address / Hand phone Number

14. HAWK RENTAL OFFICES

Our Rental locations within Malaysia are : -

1.PENINSULAR MALAYSIA

            • Subang Jaya – Operations & Management HQ

            • Kuala Lumpur City – (LG-11 ,Lower Ground Floor, Wisma UOA II), Jalan Pinang

            • Kuala Lumpur International Airport (KLIA1 ) – Block "D" Car Park

            • Kuala Lumpur International Airport 2

            • Johor Bahru City

            • Malacca City

            • Kuantan Airport

            • Penang Airport

            • Georgetown City - Penang

             • Kota Bharu Airport

2.EAST MALAYSIA

3.SINGAPORE

4.HONG KONG
 

15. INTER-CITY RENTALS

A hirer may return or drop off a rental vehicle to another HAWK rental station in another city within Peninsular Malaysia, and will incur a minimum charge of RM 180.00 drop off fee, so long as the vehicle returns within working hours of the station. Any return outside the working hours 1801 – 2200 will incur a drop off or inter – city return fee of RM 220.00. In towns or cities where HAWK is not represented, a re-positioning fee will be levied to reposition the vehicle back to the nearest HAWK Station (see Delivery & Collection Chart A).Vehicles rented from HAWK Subang or KL City and wanting to return to KL International Airport 1 or 2 will incur an Airport return charge of RM 110.00 between the hours of 0800 to 1800 hours. For returns of vehicle after working hours 1801 - 2200, the charge will be at RM150.00 (tax applies).

15. DELIVERY AND COLLECTION CHARGES

Free Delivery and Collection within 5KM radius of a Hawk location.Any vehicle delivered or collected from a location other than a HAWK Office will incur a delivery and / or collection charge, depending on the distance and time of the day. For delivery and / or collection to towns where HAWK does not have a branch as per list appended (Chart A & Chart B), the charges will be as given based on normal business hours of 0800 – 1700 (Monday – Saturday).

16. WAITING FEE ( AFTER OFFICE HOURS CHARGES)

  1. No surcharge applicable for pick up / return to our rental locations during office hours.(Please refer to Hawk Rental Network)
  2. The late pickup / drop off fee at our all rental stations from 0600 hours to 0800 hours will incur a fee of RM 100.00 and if after office hours from 1800 to 2200 hours will incur a cost of RM 150.00. HAWK will not entertain pick up / drop off after 2200 hours.(Tax applies)
  3. At the following rental locations, we have a Key Drop Box at our counter. Customer can drop off the vehicle key during (if any) time office is closed:-

Note: The surcharge only applies to those rental locations as not mentioned in (Point 3) above

17. CANCELLATION / NO SHOW

Cancellation received less than 48 hours before the pick-up date or NO SHOW will incur a cancellation fee of RM 100.00. (Tax Inclusive)

18. ADDITIONAL DRIVER’S FEE

A fee of RM6.00 per additional driver per rental day will be charged. A flat rate of RM18.00 per rental if more than 3 additional drivers, irrespective of rental length.(Tax applicable)  

19. PAYMENT

HAWK accepts all major credit / charge cards, which will need to be presented at the time of vehicle pick-up.

The credit card presented must be of the hirer's if that of a third party, and then the third party person must be present.

HAWK reserves the right to request for an additional amount over and above the estimated rental cost to cover miscellaneous costs that may arise from the rental.

Cash rentals and debit cards are not accepted.

Direct billing to a company will require a company to provide a PURCHASE ORDER or REQUISITION or a letter of undertaking to pay. Such an undertaking will need to have the approval of a senior manager, before a vehicle is released.

20. GPS

GPS Equipment is available for rental at RM30.00 per day, to a maximum of RM180.00 per rental. Loss or damage to this equipment will incur a replacement cost of RM500.00.

(*Note that some vehicle models come with factory fitted GPS navigation. The charge for the use of this item will be the same.)

21. VEHICLE USAGE

Hirers are not permitted to drive the vehicle into THAILAND, SINGAPORE, INDONESIA and BRUNEI. However, should a vehicle enterSINGAPORE the Hirer will be fully liable and responsible for all fees and costs as imposed by the Land Transport Authority (LTA) of Singapore and HAWK reserves the right to charge any fine or compound charges resulting from any non-compliance of the road transport rules of Singapore to the hirer. A vehicle returned in Singapore will incur a repositioning fee of RM400.00.

22. ROADSIDE / EMERGENCY ASSISTANCE

In the event of a breakdown, mechanical failure of the vehicle or an accident, which requires the services of a repairer, permission must first be obtained from HAWK, before proceeding to carry out any repair,towing the vehicle or purchase or replace any parts.

23. TAX

Rental rates and all miscellaneous items in a rental is subject to a 6% Sales & Service Tax (SST), imposed with effect from 1st September 2018. All miscellaneous charges indicated herein e.g. Personal Insurance Accident / Global Positioning System (GPS), Baby Seat / Additional Driver’s / Waiting Fee / Delivery and Collection to Non Hawk Station / Inter – City / Gasoline / Parking / Road Tolls , etc., are not inclusive of SST 6% and will be charged 6% SST.